Returns

If you wish to return a product. Please read the conditions below and then contact us using the contact form here: contact us

When we give you agreement to return a product, we provide you with a prepaid return label to drop off the package at a collection point.

1 - Return due to a defect in the product: The product may be refunded, exchanged or repaired if the reason for the return is a proven breakdown, a defect noted after expertise not attributable to the customer AND if the product is in new condition with all its original accessories in its packaging. It may be depreciated or not refunded if incomplete or if the condition is no longer like new.

A cube or puzzle whose pieces have left their housing is not a defective cube. Make sure to align the faces of the cubes of all shapes before starting other movements, to avoid pops (pieces that come out of their housing), and trying to put them back by forcing could cause the piece to break. This is not a defect and will not be covered by the warranty.

Do not return a puzzle because you were unable to solve it, this is not a fault or defect, no support will be provided.

2 - In the event of withdrawal: No returns or refunds will be accepted beyond the legal withdrawal period of 14 days. The product can be refunded 100% if the product is returned complete, like new, packaging like new, and if the return is requested within 14 days after receipt of the product at the chosen delivery location, AND if the product is returned within 14 days after agreement to the return request.

Return shipping costs will be the responsibility of customers domiciled outside mainland France, and of customers domiciled in France who increase these return requests.

If the above conditions are not met, “Atoutcubes.com” reserves the right not to refund or return the product and/or to only refund part of the value of the product and/or to deduct from the refund return and handling costs incurred.

“Atoutcubes.com” reserves the right to invoice the costs linked to the processing of the return of any product (in particular transport, reception, examination of the product) for which the defect is not proven or if it is attributable to the “Customer” or in particular to abnormal use of the product in question.